FAQ
Q: What if I have a question about my order?
A: Please email us at contact@DivineF8.com for updates! We're happy to assist and will get back to you as soon as possible.
Q: What are your Metal Signs made of?
A: Our Metal Signs are laser-cut from 16-gauge steel and powder-coated for durability. They are suitable for both indoor and outdoor use, ensuring long-lasting quality that won’t deteriorate.
Q: What if my order arrived damaged?
A: We care deeply about the quality of our products and your experience. If your order arrives damaged, please contact us at contact@DivineF8.com, and we will promptly send you a replacement item.
Q: What if I didn’t receive my order, but the tracking information says it has been delivered?
A: First, please verify that your shipping address was correct on your order confirmation. We ship via USPS and UPS and provide tracking for all orders. We are not responsible for lost or stolen orders once marked as delivered by the carrier. However, shipping carriers sometimes make mistakes, especially during busy seasons. Your order may have been marked as delivered but could still be in transit. If you're still having trouble, please email us at contact@DivineF8.com, and we’ll assist you in resolving the issue.
Q: Where can I find more information about shipping times?
A: For general shipping information, please visit our Shipping Policy or check the individual product pages for specific details.
Q: Can I cancel or modify my order after it’s been placed?
A: Once an order is placed and goes into production, it cannot be canceled or modified. We process orders quickly to ensure timely delivery, so please double-check all details, including personalization and shipping information, before completing your purchase.
Q: Do you offer gift wrapping or special packaging?
A: Currently, we do not offer gift wrapping or special packaging. However, our metal signs are beautifully designed and made to be gifts themselves! If you need a special message sent to the recipient, please reach out to us via email, and we'll be happy to assist.
Q: Are your products customizable?
A: Yes! We offer customization options for our metal signs. You can add names, dates, or other personalized details to make your sign truly unique. For specific customization options, please refer to the product page or contact us if you have any questions.
Q: Do you ship internationally?
A: At this time, we only ship within the United States. We are exploring international shipping options for the future and will update our site if and when that becomes available.
Q: How do I care for my metal sign?
A: To maintain the quality and appearance of your metal sign, we recommend cleaning it with a soft cloth. Avoid using harsh chemicals or abrasive materials that could scratch or damage the surface. Our powder-coated signs are durable and weather-resistant, but we recommend bringing them indoors during extreme weather conditions for extended longevity.
Q: How long will it take to receive my order?
A: Orders typically ship within 1-3 business days. Shipping times depend on the carrier and your location. For more specific details, please visit our Shipping Policy.
Q: What should I do if I need help with personalization details or have an issue with my custom order?
A: If you encounter any issues with your order or need assistance with personalization, please email us at contact@DivineF8.com. Be sure to include your order number and any specific details so we can assist you promptly.
Q: Do you offer discounts or promotions?
A: From time to time, we offer promotions and discounts to our customers. Be sure to sign up for our newsletter or follow us on social media to stay informed about our latest deals!